Patient Policy

Uniq Mind – Patient Policies

Payment & Insurance

Payment is due at the time of service. We accept debit or credit cards only (no cash or checks).
We will bill your insurance directly, but you are responsible for copays, coinsurance, and deductibles at the time of your visit.
If Uniq Mind is not in-network with your insurance, you are responsible for charges not covered.
A copy of your insurance card, whether original or photocopy, is considered valid.

Appointment Cancellations & No-Shows

If you need to cancel or reschedule, please give us at least 48 business hours’ notice to avoid fees.
Missed appointments without notice (No-Shows) will result in a $115 fee.
Cancellations made with less than 48 business hours’ notice will result in a $75 fee.
Two No-Shows or three Late Cancellations in a 12-month period may result in discharge from care.
Appointment reminders are sent by phone, email, and text, but you are still responsible for keeping your appointment even if you do not receive a reminder.

Prescription Refills

Patients must attend follow-up visits at least every three months to continue receiving prescription refills.
Refills are not processed on an emergency basis and are handled only Monday through Thursday.
Please request refills at least one week before you run out of medication and check with your pharmacy before contacting us.

Telemedicine Guidelines

Telehealth visits are treated the same as in-person appointments. You must be in a private, quiet space—not in a vehicle or public area.
Medications must be accessible during the session, and if the patient is a minor, a parent or guardian must be present.
Failure to follow these guidelines may result in termination of the session, a No-Show mark, and associated fees.

Patient Portal

Our Patient Portal makes it easy to complete forms, request refills, view billing, and message your provider securely.
New patients will receive an email invitation to register before their first visit.

Code of Conduct

We expect respectful participation in your care.
Please cancel or reschedule at least 24 hours before your appointment if you cannot attend.
If you are experiencing a crisis or having thoughts of harming yourself or others, call 911 or go to the nearest emergency room immediately. Uniq Mind is not a crisis center.
Allow up to three business days for processing prescription refills or insurance updates.
Concerns should be directed to our office manager respectfully.
Disruptive behavior, including yelling or profanity, may result in discharge from care.

Out-of-State Patients

Services are available only to Florida residents. A valid Florida ID and a Florida-based pharmacy are required.
If you reside in multiple states, we will require proof of Florida residency, such as an ID or utility bill.
Services may continue temporarily if you are visiting Florida, but ongoing care requires permanent residency.
If you move out of Florida, you will be referred to a provider licensed in your new state unless your provider is licensed there as well.

Patient Rights

At Uniq Mind, you have the right to: